What do you deliver? 
Sentiments Express is a gift delivery service in Pakistan. We deliver fresh
flower bouquets and arrangements, delectable cakes, mouth-watering sweets
(mithai), chocolates, fruit basket, fragrances, leather products, stuffed toys
and numerous other gifts for him, her and kids.
Where do you procure your gifts?
Sentiments Express has a network of vendors throughout Pakistan who have been
providing us with quality products for more than a decade. Sentiments Express
procures its gifts only from well-known & reputable suppliers.
Where do you deliver?
Sentiments Express delivers to over 74 cities in Pakistan. Please view our network list for more details.
How do you deliver?
Since we deliver perishable products like cakes, flowers and chocolates, we
deliver our gifts in refrigerated vans.
Will the gifts look exactly the same as given in the picture?
We, at Sentiments Express make an effort to provide gifts as shown and
described on the web site. However, the appearance & taste of perishables
on our product list may vary slightly due to the preparation process in each
city, regional availability and seasons.
Are the gifts wrapped?
Our packaging and wrapping is designed in-house. We try to give each gift a
tailored look. From time to time we make attractive changes in our packaging.
Cakes and flower boxes carry attractive packaging. Flowers are neatly wrapped
in cellophane Trimmings (net & ribbons) are added to give an elegant touch.
Fruit and sweets (mithai) are delivered in corrugated baskets to sustain the
quality and appearance of the products. The rest of the gift items i.e.
fragrances; stuffed toys etc. are delivered in Sentiments Express’s gift bags.
All gifts carry Sentiments Express tags
Is there a greeting card along with the gift? / Can I write my message on
the card?
There is a greeting card along with each order. Please choose the greeting card
you require from the drop down list on our order booking form. You could also
add your own personal message on the order booking form, which would go on the
card.
What are your delivery timings?
Standard delivery hours at most locations is from 10:00 AM to 8:00 PM. Delivery
hours may vary slightly at remote locations. View our
network list for more details.
Do you deliver on holidays?
We make deliveries on holidays in some of the cities. Please view our network list for more details.
Is it possible to deliver on a particular time?
We offer time stipulated delivery i.e. we deliver on the time specified by you.
You could choose any time between 10:00 AM to 8:00 PM. An extra fee of Rs
VARIABLE
would be charged for time stipulated deliveries.
What will I be charged? / What are your service charges?
There are no hidden costs. You would be charged exactly the price that is
quoted under each product. This price includes our product, packaging and
standard delivery charges.
However, if you wish to avail any of our special delivery services, an extra
fee of Rs
VARIABLE
will be charged for each. Our special delivery services are: • Sunday/Public
Holiday delivery service • Same Day delivery service • Time stipulated delivery
service
How do I make the payment?
Payments are accepted through credit cards only. We accept VISA & Master
Cards.
Is your website secure?
All information provided by our valued customers on the Sentiments Express
website for registration as well as online purchase is treated as strictly
confidential. Our site uses SSL technology and encryption to support secure
on-line transactions.
What are the advantages of being a registered member?
Once you are a registered member, you would have a personal address book where
you can save the addresses of your contacts and while placing the order you
could select that particular contact from the list and our system would
complete the details for you. We also offer reminder services to our registered
members You could send yourself a reminder email on a date of your choice prior
to a special occasion like a birthday, anniversary etc.
What is the advantage of an address book?
It eliminates the need to provide receiver information repeatedly. You could
save the names and addresses of friends and family, which would simplify the
order booking process for you. While booking the order you could select the
person from the drop down list on the order booking form and our system would
complete the details for you.
Is there a way to edit my personal information and address book?
Yes, you could edit your personal information. Click on ‘My Account’ on the
navigation bar on the top of every page and select ‘Edit Profile’ from the
list.
What do I do if I have forgotten my password?
If you have forgotten your password, please click on forgot password on ‘My
Account’ on the top navigation bar. Just insert the email address through which
you registered and the password would be sent to your inbox immediately through
a system generated email.
Is it possible to edit my password?
Click on ‘My Account’ on the navigation bar on the top of every page and select
‘Edit Profile’ from the list
How do I place an order on your website?
Ordering at the TCS Sentiments Express online store is easy. Just follow these
simple steps. Add the products you want to be delivered in your cart. Fill out
the order form by entering your personal information and delivery details.
Proceed to the payment page and enter your payment details. We remain at your
complete disposal for any additional questions you might have concerning your
order or any other information you require. You could contact us via our
Contact Us page if you have any other queries.
Why is my email address required?
Once you place your order, your order number will be sent to you on your given
email address through a system generated email.
Where can I enter special instructions?
Special instructions can be added during the order booking process. You could
add these while filling out the order form.
How do I know you have received my order?
As soon as you have booked your order, you would receive an auto-generated
email confirming it. It will have an order number through which you would be
able to track your order.
How do I know if my order got delivered? / How do I track my order?
You could track your order in three ways. Please view our
Order Tracking page for more details.
What happens if the recipient/consignee is not available at home/delivery
address?
If the recipient is not available at the given address, our courier will
deliver the gift to a person who’s available and will take down the signatures
and relation of that person to the recipient. In case no one is available at
the given address, or if the address is closed our courier would leave a
message card for the recipient.
After coordinating with the recipient, our courier will make a second attempt.
Sentiments Express will makes two attempts, after which the recipient is given
the option to pick up the gift from the TCS Head Office. In case, the recipient
does not pick up the gift by the end of the day, the gift is disposed off.
An order attempted but not delivered at the end of the day is not attempted the
following day. If it is attempted, it is treated as a separate order
How do I contact you?
You could call us at 111-123-456 or send us an email through our Contact Us page.
Is it possible to change the delivery details after I’ve placed the order?
Please try to give recipient’s correct address and phone number. In case of
incorrect or incomplete information, please inform Sentiments Express within
six hours of placing the order.
Is there another way to place the order?
If you are a Pakistani resident, you can. We have 227 express centers in
Pakistan where you could book your orders. We also have pickup facilities
available in all the cities of Pakistan. All you have to do is call up
+92-21-111-123-456, ask for pickup facility, give your address and a courier
will be available at your door to book the order.
How to make ordering fast?
Register to our website.
Enter contact information to your address book in order to avoid re-entering
recipient’s information every time you place an order. You could also set
reminder services for your contacts birthdays and anniversaries.
Login whenever you visit our website in order to avoid re-entering your
information (sender’s information) every time you place an order.
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